VIGO Industries (“VIGO”) and its affiliates are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information online and offline in connection with our websites, apps, social media, emails, events, and services.

We want you to understand what information we collect, how we use it, with whom we share it, and the choices you have. By using our services, you agree to this Privacy Policy and to applicable laws and regulations.

Personal Information
Information that identifies or relates to an identifiable person, which may include:

• Name, mailing address, telephone number, and email address
• Business contact details (e.g., company, business address, work email/phone)
• Information necessary to provide products or services to you (e.g., order details, preferences)
• Communications you send to us (e.g., emails, calls, mail, chat messages)
• Payment and transaction information for billing and order fulfillment

Other Information
Information that does not directly identify you, such as:

• Browser, device, and app usage data
• Information collected through cookies, pixel tags, and similar technologies (see our Cookies Policy in the website footer)
• Demographic or aggregated data that no longer identifies you

If we are required to treat Other Information as Personal Information under applicable law, we will handle it as Personal Information.

We and our service providers collect information in the following ways:

Online

• Through our websites
• Through our software applications (desktop and mobile apps)
• Through our official social media pages and interactions
• Through HTML-formatted emails we send that link to this Privacy Policy
• Through extranet or client portals
• Through online registrations for newsletters, webinars, and events

Offline

• When you participate in contractual arrangements for products or services
• When you provide information in connection with sales, support, or events
• When you interact with us at trade shows or other in-person events

From Other Sources

• Publicly available databases
• Joint marketing partners and event sponsors
• Authorized retailers, distributors, or franchisees to whom we provide products and services
• Referral sources
• Social media platforms

Cookies, Pixels, and Similar Technologies

• Cookies: Store and help recognize your browser, measure site usage (pages visited, time on site), and remember preferences. You can manage cookies through your browser settings. See our Cookies Policy (linked in the website footer) for details.
• Pixel Tags / Web Beacons / SDKs: Help measure engagement (e.g., email opens), campaign performance, and usage statistics.
• Analytics: We use tools such as Google Analytics to analyze usage and improve services. You can learn about Google/YouTube’s practices at https://www.google.com/policies/privacy/partners and opt out via https://tools.google.com/dlpage/gaoptout.
• IP Address: Collected automatically to help diagnose server issues, administer systems, estimate usage levels, and derive approximate location.

If you do not provide requested Personal Information, we may be unable to furnish certain products or services. If you provide information about someone else, you represent that you have authority to do so and to permit us to use it as described here.

We and our service providers use Personal Information for legitimate business purposes, including:

Providing Products and Services

• Processing orders, payments, deliveries, returns, and customer support
• Creating and managing accounts and service interactions
• Responding to inquiries and fulfilling requests

Marketing and Communications

• Sending offers, newsletters, updates, and event information
• Facilitating promotions and social sharing (with your consent where required)

Service Functionality and Administration

• Providing product and site functionality, notifications, and policy updates
• Managing guarantees and warranties

Business Operations

• Data analysis, audits, security monitoring, fraud prevention
• Compliance with legal and regulatory obligations
• Improving and enhancing products and services
• Identifying usage trends and measuring campaign effectiveness
• Operating and expanding our business activities

We process Personal Information to perform our contract with you, comply with legal obligations, and/or pursue our legitimate interests (and, where required, with your consent).

We may disclose Personal Information:

To Our Affiliates
For the purposes described in this Policy, including to provide products and related services.

To Service Providers
For services such as hosting, security, analytics, IT support, customer service, email delivery, auditing, and fulfillment.

At Your Direction
If you choose to post or share information on message boards, blogs, social media, profiles, or similar channels, that information becomes public.

For Legal and Compliance Reasons
To comply with laws, regulations, legal processes, or requests from public or government authorities; to enforce our terms; or to protect rights, privacy, safety, or property.

Business Transactions
In connection with any merger, sale, joint venture, assignment, transfer, or other corporate transaction.

We retain Personal Information as long as necessary for the purposes described in this Policy and as required by law. We consider:

• The duration of our relationship with you
• Legal, regulatory, and contractual obligations
• Applicable statutes of limitation and operational needs

We maintain administrative, technical, and organizational measures to help protect Personal Information, which may include:

• Encryption and pseudonymization, where appropriate
• Access controls and role-based permissions
• Network and application security safeguards
• Resilience, backup, and recovery procedures
• Ongoing testing and monitoring of security measures
  Despite these efforts, no security program is infallible; we cannot guarantee absolute security.

You can opt out of marketing emails by using the unsubscribe link in our messages or by contacting us (see “How To Contact Us” below).

We may still send transactional or administrative communications (e.g., order, service, or policy updates).

You can manage cookies in your browser settings. See our Cookies Policy for details.

If you are located in the European Economic Area, you may have the right to request:

• Access to the Personal Information we hold about you
• Portability of certain information
• Rectification of inaccurate data
• Erasure in certain circumstances
• Restriction of processing in certain circumstances
• Objection to processing based on legitimate interests
  You may also set post-mortem data instructions (France). To exercise rights, contact us (see “How To Contact Us”). You may lodge a complaint with your local supervisory authority.

This section applies to California residents. “Personal Information” has the meaning in the CCPA.

• No Sale of Personal Information: VIGO does not sell Personal Information.
• Right to Notice: You have the right to know the categories of Personal Information we collect and why (see “What Information We Collect” and “How We Use Personal Information”).
• Right to Know (Access): You may request the categories and specific pieces of Personal Information collected, used, and disclosed in the past 12 months.
• Right to Delete: You may request deletion of Personal Information we collected from you, subject to legal exceptions.
• Right to Non-Discrimination: You will not be discriminated against for exercising your CCPA rights.
• Right to Request Info on Marketing Disclosures: You may request the categories of Personal Information disclosed to third parties for direct marketing in the preceding calendar year and the names of those parties.

To exercise rights, contact us at +1 866-591-7792 or sf@vigoindustries.com. We may need to verify your identity (e.g., email, phone, recent transaction details, or a signed declaration). You may authorize an agent with appropriate written authorization or power of attorney.

We do not respond to “Do Not Track” browser signals.

Nevada residents may direct us not to sell certain personally identifiable information by emailing sf@vigoindustries.com. You may also request to review and update such information via the same email.

This Policy does not address the privacy, data, or security practices of third parties, including websites or services linked from our Site, social media platforms, operating systems, wireless carriers, device manufacturers, or app providers. Any information you provide to third parties is subject to their policies, not ours.

Our products and services are not directed to individuals under the age of 16, and we do not knowingly collect Personal Information from children under 16.

Your information may be stored and processed in any country where VIGO or our service providers operate, including the United States. These countries may have data protection laws different from those in your country.

Where required, we implement appropriate safeguards (e.g., EU Standard Contractual Clauses) for cross-border transfers.

The “Last Updated” date below indicates when this Policy was revised. Changes take effect when posted. Your continued use of our services means you accept the updated Policy.

VIGO Industries is responsible for the collection, use, and disclosure of your Personal Information under this Policy.

• Phone: +1 866-591-7792
• Email: sf@vigoindustries.com
• Mail: VIGO Industries, 135 W 25th Street, 3rd Floor, New York, NY 10001, USA