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Please find below the full Terms and Conditions specifically for purchasing kitchen and bath faucets, fixtures, and accessories from the VIGO Industries e-commerce website at vigoindustries.com.
1.1 What these terms cover
These Terms and Conditions outline the agreement under which we supply products to you.
1.2 Why you should read them
Please read these Terms carefully before submitting your order. They explain who we are, how we provide products, how you or we may change or end the agreement, what to do if there is a problem, and other important information.
By placing an order with VIGO Industries, you agree to these Terms in full.
2.1 Who we are
We are VIGO Industries, a New York corporation with headquarters at:
135 W 25th Street, 3rd Floor, New York, NY 10001.
2.2 How to contact us
You can reach VIGO Customer Service at +1 866-591-7792 or by email at sf@vigoindustries.com,
Monday โ Friday, 8:00 AM โ 5:30 PM (Eastern Time).
You may also contact us via email or live chat through the instructions on our website.
2.3 How we may contact you
If we need to contact you, we will do so by telephone or by writing to the email or postal address you provided in your order.
3.1 Order acceptance
Your order is accepted when we email you an order acknowledgment confirming its details. At that point, a binding contract is formed between you and VIGO.
3.2 If we cannot accept your order
If we are unable to fulfill your order, we will notify you by email or phone and will not charge you. This may occur if a product is out of stock, payment authorization fails, pricing or description errors are identified, or order requirements are not met.
If a product is out of stock, you may choose either a full refund or shipment once the product becomes available.
3.3 Where we sell
We sell and ship products only within the United States and Canada.
Shipments to Alaska, Hawaii, the U.S. Virgin Islands, Guam, and Puerto Rico are not available.
Orders addressed outside these regions will not be accepted.
3.4 No resale
Orders placed through vigoindustries.com are for individual use only.
Any bulk, stock, or resale purchases are prohibited unless placed through an approved PRO account.
4.1 Your rights to make changes
If you wish to change your order, please contact us promptly.
We will let you know if the change is possible and inform you of any pricing or delivery adjustments.
If changes are not possible or acceptable, you may cancel the order.
4.2 Our rights to make changes
VIGO may modify products to comply with applicable laws or regulatory requirements.
If such a change materially affects your order, we will notify you prior to shipment.
5.1 Product pricing
Product prices are as shown on the website at the time of order placement.
5.2 Sales tax
Applicable sales tax will be calculated at checkout based on your billing address.
5.3 Incorrect prices
While we strive for accuracy, errors may occur.
If a productโs correct price is higher than shown, we will contact you before accepting the order.
If a pricing error is obvious and unmistakable, we may cancel the order, refund any payment, and request the return of goods delivered.
5.4 Payment methods
We accept Apple Pay, Google Pay, PayPal, Visa, Mastercard, and American Express credit or debit cards.
Payment must be received before shipment. Your card will not be charged until the order is shipped.
6.1 Delivery costs
Delivery charges are shown at checkout. Free shipping applies when indicated.
Products that are large, heavy, or fragile may require Oversized/Fragile Delivery and will be delivered curbside or to the front door/front desk.
6.2 Delivery timing
Orders typically ship within 4โ7 business days (MondayโFriday).
You will receive an email notification once your order ships.
If a product is back-ordered or delayed, you may request an updated delivery date or cancel your order.
6.3 Delivery delays outside our control
If delivery is delayed due to events beyond our control, we will notify you as soon as possible.
We are not responsible for delays caused by such events, but you may cancel your order and receive a refund if the delay is substantial.
Please avoid scheduling installation until products are received and inspected.
6.4 Title and risk of loss
Title and risk of loss pass to you once the product is delivered to the carrier.
For returns, title and risk of loss transfer back to VIGO only when the item arrives at our designated return location.
6.5 Additional information
For more details, please refer to our Shipping & Delivery Policy.
7.1 Cancellations
You may cancel your order before shipment by contacting Customer Service.
7.2 Returns
Products may be returned in accordance with the VIGO Return Policy included with your shipment.
Please have your order number and packing slip available when contacting Customer Service for return authorization.
8.1 If you breach these terms
We may cancel any order if you violate these Terms or fail to comply with payment or shipping requirements.
8.2 Product withdrawal
VIGO reserves the right to discontinue any product.
If your order is affected, you will be notified at least 14 days in advance, and any prepaid amount will be refunded.
9.1 Warranty coverage
All products are covered by the applicable VIGO Industries and manufacturer warranties.
Warranty details are included with the product or available on our website.
Please inspect all items upon delivery and promptly report any defects or damages.
9.2 How to tell us about problems
If you have questions or concerns regarding your product, contact our Customer Service team for guidance on repair, return, or replacement.
9.3 Disclaimer of other warranties and
limitation of liability
The warranty included with your product is VIGOโs sole and exclusive warranty.
VIGO disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, VIGO shall not be liable for any special, incidental, or consequential damages arising from the use or inability to use our products.
Some jurisdictions do not allow these limitations, so they may not apply to you.
Your personal information will be used only in accordance with the VIGO Privacy Policy.
11.1 Subcontracting
VIGO may use third-party service providers to fulfill or deliver your order.
11.2 No assignment
This agreement is between you and VIGO. No other party has rights to enforce its terms.
11.3 Governing law and venue
These Terms are governed by the laws of the State of New York, U.S.A.
All disputes shall be resolved exclusively in the state or federal courts located in New York, New York, and both parties consent to this jurisdiction.
11.4 Force majeure
VIGO shall not be liable for delays or failure to perform due to events beyond reasonable control, including acts of God, government actions, civil unrest, natural disasters, or transportation disruptions.
11.5 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.6 Waiver
Failure to enforce any term shall not constitute a waiver of such term or any other provision.
11.7 Survival
Any provision that, by its nature, should survive termination (including warranty disclaimers, limitations of liability, and governing law) will remain in effect after this Agreement ends.
12.1 Definition
"User Content" means any content, materials, information, or other material that you submit, post, upload, transmit, or otherwise make available to VIGO through any VIGO website, application, social media channel, email submission, or other VIGO-controlled platform, including without limitation product reviews, ratings, photographs, videos, images, written commentary, testimonials, questions, answers, captions, and any other text, audio, or visual content.
12.2 License Grant
By submitting User Content to VIGO, you hereby grant to VIGO Industries, its parents, subsidiaries, affiliates, successors, and assigns a perpetual, irrevocable, royalty-free, fully paid-up, worldwide, transferable, sublicensable, non-exclusive license to use, reproduce, copy, host, store, distribute, transmit, modify, edit, adapt, translate, publicly display, publicly perform, create derivative works from, incorporate into other works, sell, and otherwise exploit your User Content, in whole or in part, in any form, format, media, channel, or technology now known or hereafter developed, and for any purpose, including without limitation commercial, marketing, advertising, promotional, editorial, and training purposes (including as training data for artificial intelligence and machine learning systems), throughout the world, without compensation, attribution, notice, or further consent of any kind.
This license includes, without limitation, VIGO's right to:
(a) Reproduce and distribute your User Content on VIGO's websites, mobile applications, email communications, social media channels, and other VIGO-controlled properties;
(b) Use your User Content in paid and unpaid advertising, marketing materials, retail partner channels, in-store displays, product packaging, trade show materials, printed catalogs, and any other promotional medium;
(c) Sublicense your User Content to VIGO's affiliates, subsidiaries, authorized retailers, distributors, retail partners, advertising and marketing agencies, and any other third party at VIGO's sole discretion;
(d) Edit, crop, resize, color-correct, add overlays or VIGO branding to, combine with other content, or otherwise modify your User Content as VIGO deems appropriate; and
(e) Use your User Content in connection with VIGO's products, brand, and business in any manner VIGO deems appropriate, in perpetuity.
12.3 Your Representations and Warranties
By submitting User Content, you represent and warrant that:
(a) You are the sole author and owner of all intellectual property rights in the User Content, or you have all necessary rights, licenses, consents, and permissions from any third party to grant the license set forth in Section 12.2;
(b) Your User Content is original, accurate, and not misleading;
(c) Your User Content does not and will not infringe, violate, or misappropriate any copyright, trademark, trade secret, patent, right of privacy, right of publicity, moral right, or other intellectual property or proprietary right of any person or entity;
(d) If your User Content depicts any person other than yourself, you have obtained that person's express written consent (or, in the case of a minor, the consent of that minor's parent or legal guardian) to be depicted and for VIGO to use such User Content as permitted under these Terms;
(e) Your User Content does not contain any unlawful, defamatory, obscene, harassing, threatening, hateful, sexually explicit, or otherwise objectionable material;
(f) Your User Content does not contain any confidential information, trade secrets, or personally identifiable information of any third party; and
(g) You are at least eighteen (18) years of age, or if under eighteen, you have the consent of your parent or legal guardian to submit User Content and to be bound by these Terms.
12.4 Waiver of Moral Rights
To the maximum extent permitted by applicable law, you irrevocably waive, and agree not to assert, any and all moral rights, droit moral, rights of attribution, rights of integrity, or any similar rights you may have in your User Content, and you consent to any acts or omissions by VIGO that would otherwise constitute infringement of such moral rights. To the extent any such rights cannot be waived under applicable law, you agree not to enforce them against VIGO or any party authorized by VIGO.
12.5 Use of Your Name and Likeness
By submitting User Content, you grant VIGO the right to use your name, username, profile name, display name, social media handle, city or geographic location, and any other identifying information you submit, in connection with the User Content and for VIGO's marketing, advertising, and promotional purposes, without further notice, consent, or compensation, except where prohibited by law.
12.6 No Obligation to Use; Right to Remove
VIGO has no obligation to use, display, or retain any User Content. VIGO reserves the right, in its sole discretion and at any time, to monitor, screen, edit, remove, or refuse to publish any User Content, with or without notice and without liability to you.
12.7 Indemnification
You agree to indemnify, defend, and hold harmless VIGO, its officers, directors, employees, affiliates, agents, licensees, and assigns from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content; (b) your breach of any representation, warranty, or obligation under this Section 12; or (c) VIGO's use of your User Content in accordance with the rights granted under these Terms.
12.8 No Endorsement; Disclaimer
User Content reflects the views and opinions of the individuals who submit it and does not reflect the views, opinions, or endorsement of VIGO. VIGO does not guarantee the accuracy, completeness, or reliability of any User Content and disclaims all liability arising from User Content to the maximum extent permitted by law.
12.9 Acceptance and Acknowledgment
By submitting User Content to VIGO through any means โ including by clicking "Submit," "Post," "Send," or any equivalent action, or by checking any box indicating acceptance of these Terms โ you acknowledge that you have read, understood, and agree to be legally bound by this Section 12, and you affirm that the license granted to VIGO in Section 12.2 is effective immediately upon submission and is irrevocable. This Section 12 is a binding legal agreement between you and VIGO.