Please find below the full Terms and Conditions specifically for purchasing kitchen and bath faucets, fixtures, and accessories from the VIGO Industries e-commerce website at vigoindustries.com.
1.1 What these terms cover
These Terms and Conditions outline the agreement under which we supply products to you.
1.2 Why you should read them
Please read these Terms carefully before submitting your order. They explain who we are, how we provide products, how you or we may change or end the agreement, what to do if there is a problem, and other important information.
By placing an order with VIGO Industries, you agree to these Terms in full.
2.1 Who we are
We are VIGO Industries, a New York corporation with headquarters at:
135 W 25th Street, 3rd Floor, New York, NY 10001.
2.2 How to contact us
You can reach VIGO Customer Service at +1 866-591-7792 or by email at sf@vigoindustries.com,
Monday – Friday, 8:00 AM – 5:30 PM (Eastern Time).
You may also contact us via email or live chat through the instructions on our website.
2.3 How we may contact you
If we need to contact you, we will do so by telephone or by writing to the email or postal address you provided in your order.
3.1 Order acceptance
Your order is accepted when we email you an order acknowledgment confirming its details. At that point, a binding contract is formed between you and VIGO.
3.2 If we cannot accept your order
If we are unable to fulfill your order, we will notify you by email or phone and will not charge you. This may occur if a product is out of stock, payment authorization fails, pricing or description errors are identified, or order requirements are not met.
If a product is out of stock, you may choose either a full refund or shipment once the product becomes available.
3.3 Where we sell
We sell and ship products only within the United States and Canada.
Shipments to Alaska, Hawaii, the U.S. Virgin Islands, Guam, and Puerto Rico are not available.
Orders addressed outside these regions will not be accepted.
3.4 No resale
Orders placed through vigoindustries.com are for individual use only.
Any bulk, stock, or resale purchases are prohibited unless placed through an approved PRO account.
4.1 Your rights to make changes
If you wish to change your order, please contact us promptly.
We will let you know if the change is possible and inform you of any pricing or delivery adjustments.
If changes are not possible or acceptable, you may cancel the order.
4.2 Our rights to make changes
VIGO may modify products to comply with applicable laws or regulatory requirements.
If such a change materially affects your order, we will notify you prior to shipment.
5.1 Product pricing
Product prices are as shown on the website at the time of order placement.
5.2 Sales tax
Applicable sales tax will be calculated at checkout based on your billing address.
5.3 Incorrect prices
While we strive for accuracy, errors may occur.
If a product’s correct price is higher than shown, we will contact you before accepting the order.
If a pricing error is obvious and unmistakable, we may cancel the order, refund any payment, and request the return of goods delivered.
5.4 Payment methods
We accept Apple Pay, Google Pay, PayPal, Visa, Mastercard, and American Express credit or debit cards.
Payment must be received before shipment. Your card will not be charged until the order is shipped.
6.1 Delivery costs
Delivery charges are shown at checkout. Free shipping applies when indicated.
Products that are large, heavy, or fragile may require Oversized/Fragile Delivery and will be delivered curbside or to the front door/front desk.
6.2 Delivery timing
Orders typically ship within 4–7 business days (Monday–Friday).
You will receive an email notification once your order ships.
If a product is back-ordered or delayed, you may request an updated delivery date or cancel your order.
6.3 Delivery delays outside our control
If delivery is delayed due to events beyond our control, we will notify you as soon as possible.
We are not responsible for delays caused by such events, but you may cancel your order and receive a refund if the delay is substantial.
Please avoid scheduling installation until products are received and inspected.
6.4 Title and risk of loss
Title and risk of loss pass to you once the product is delivered to the carrier.
For returns, title and risk of loss transfer back to VIGO only when the item arrives at our designated return location.
6.5 Additional information
For more details, please refer to our Shipping & Delivery Policy.
7.1 Cancellations
You may cancel your order before shipment by contacting Customer Service.
7.2 Returns
Products may be returned in accordance with the VIGO Return Policy included with your shipment.
Please have your order number and packing slip available when contacting Customer Service for return authorization.
8.1 If you breach these terms
We may cancel any order if you violate these Terms or fail to comply with payment or shipping requirements.
8.2 Product withdrawal
VIGO reserves the right to discontinue any product.
If your order is affected, you will be notified at least 14 days in advance, and any prepaid amount will be refunded.
9.1 Warranty coverage
All products are covered by the applicable VIGO Industries and manufacturer warranties.
Warranty details are included with the product or available on our website.
Please inspect all items upon delivery and promptly report any defects or damages.
9.2 How to tell us about problems
If you have questions or concerns regarding your product, contact our Customer Service team for guidance on repair, return, or replacement.
9.3 Disclaimer of other warranties and
limitation of liability
The warranty included with your product is VIGO’s sole and exclusive warranty.
VIGO disclaims all other warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, VIGO shall not be liable for any special, incidental, or consequential damages arising from the use or inability to use our products.
Some jurisdictions do not allow these limitations, so they may not apply to you.
Your personal information will be used only in accordance with the VIGO Privacy Policy.
11.1 Subcontracting
VIGO may use third-party service providers to fulfill or deliver your order.
11.2 No assignment
This agreement is between you and VIGO. No other party has rights to enforce its terms.
11.3 Governing law and venue
These Terms are governed by the laws of the State of New York, U.S.A.
All disputes shall be resolved exclusively in the state or federal courts located in New York, New York, and both parties consent to this jurisdiction.
11.4 Force majeure
VIGO shall not be liable for delays or failure to perform due to events beyond reasonable control, including acts of God, government actions, civil unrest, natural disasters, or transportation disruptions.
11.5 Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.
11.6 Waiver
Failure to enforce any term shall not constitute a waiver of such term or any other provision.
11.7 Survival
Any provision that, by its nature, should survive termination (including warranty disclaimers, limitations of liability, and governing law) will remain in effect after this Agreement ends.
